FAQ
How long does shipping take?
It depends on your location. Delivery time to the USA is approximately 7–15 business days, and to other regions about 10–20 business days.
Where is my order now?
To track your order, please visit:
https://vivve.shop/
Enter your tracking number to view your shipment status.
What is my tracking number?
After your order has been shipped, you will receive a shipping confirmation email that includes your tracking number.
What is the status of my order?
You will receive an order confirmation email once your purchase has been successfully placed. Processing usually takes 1–3 business days, after which your order will be shipped.
Once shipped, you will receive a shipping confirmation email with your tracking number. To track your order, please visit:
https://bombdye.com/
Enter your tracking number to view your shipment status.
I did not receive a confirmation email.
In this case, please contact us at: support@specail.shop
Please include your invoice number or the last 4 digits of your credit card so we can assist you.
I want to return an item or request a refund.
Please first review our Return Policy.
If you still wish to proceed, contact us at: support@vivve.shop
Please include your invoice number or the last 4 digits of your credit card, and we will process your request.
How do I use a discount code?
Please make sure you copy the code correctly, including all letters and numbers, without any spaces.
If the discount still does not work, contact us at: support@vivve.shop
How can I get discounts?
There are several ways to receive discounts on our website:
- Join our Facebook group or follow us on Instagram to access the latest promotions.
- Sign up on our website to receive regular updates and exclusive discount offers via email.